When the Faulty Unit Stays Abroad: After-Sales Architecture for UK Sellers in New Europe
A warranty claim in Novi Sad or Cluj does not end when the replacement ships. The reverse leg is a customs, VAT and consumer-law event in its own right, and most UK exporters only discover its cost after the first failure. This 2026 playbook sets out how to choose between local repair, return-to-UK, in-market replacement and credit, and how to document the choice before it is tested.